Privacy Policy

This policy document explains how BusyBees Egypt handles the personal information of those who visit Our Website, download and use Our Mobile App or book Our Services.

Privacy Policy for Our Website & Mobile Apps

Our Mobile Apps:

1. BusyBees Services

2. Housekeeping Team

This Privacy Policy defines how We collect, use and share Your information when You use Our Website or app to book a cleaning Service. It also explains Your privacy rights and legal options.

We use Your Personal information only to provide and improve Our Service. By continuing to use Our Website, app or Service, You agree to the terms mentioned in this Privacy Policy.

Interpretation and Definitions

Interpretation

The meanings of words with capitalized initial letters have been defined below. These words shall have the same meaning throughout this document.

Definitions

Words and their meanings:

  • Application refers to the BusyBees Egypt mobile apps or Website provided by the Company.
  • Affiliate means an entity that is controlled or owned by a larger organization.
  • Company (including “the Company”, “We”, “Us” or “Our”) refers to BusyBees Egypt for Cleaning & Maintenance, Beverly Hills –Zayed – Phase 1 – Mall 2 – El Shoaraa St. (+201111848900).
  • Country refers to: Egypt
  • Device means a desktop computer, a cellphone, or a tablet computer.
  • Personal Data is personal information of a particular individual.
  • Service refers to the cleaning and other Services offered by the Company.
  • Service Provider refers to the Company, third-party individuals or organizations, or the Company employees authorized to access the data to provide the Service on behalf of the Company.
  • Usage Data refers to data collected automatically when a user accesses the Service.
  • You refers to the individual (user) accessing or using the Service, or the organization on behalf of which the Service is being used.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When You use Our Service or access Our Application, We may ask for Your personal information that helps us identify or contact You. This may include:

  • Email address
  • First name and last name
  • Phone number
  • Address
  • Usage Data
  • Etc.

Usage Data

Usage Data is the information that the Application collects automatically when You use the Service.

This includes the UDID information (used to send updates through push notifications on Your mobile) and the data that Your browser sends when You access Our Service.

Information Collected while Using the Application

When You use Our Application, We may collect the following information, with Your explicit permission:

  • BusyBees Team Members’ location (Housekeeping Team App ONLY)
  • Clients’ Property’s Location (BusyBees Services App ONLY)

This information is critical to providing the Service and is used to improve and customize Our Application. The information may be stored on the Company’s servers, a third-party Service Provider, or on Your own Device. Our team members will have access to this information when providing the Service.

Use of Your Personal Data

The Company may use Your Personal Data in the following manner:

  • To provide and improve Our Service, including monitoring the Application usage.
  • To manage Your Account, including Your registration as a user and Your login information. The Personal Data is used to ensure You, as a registered user, have seamless access to different features of the Service.
  • For the development, analysis, compliance and implementation of the Service contract for the Services or products You have purchased through the Application.
  • To contact You by phone, email, SMS, or other available means of communication, including push notifications on Your mobile regarding updates, information, contracted Services, security updates, only when necessary.
  • To share news, special offers and information about new products, Services or events that You may find interesting based on Your purchasing history or enquiries, unless You have opted out of such information.
  • To manage Your requests to Us.
  • For business transfers: To assess or perform a transfer, merger, liquidation, restructuring, reorganization, dissolution, or sale of some or all of the Company assets, where Your Personal Data held by Us is among the assets transferred.
  • Other purposes: We may use Your information for specific other purposes, including performance analysis, identifying user behaviour, traffic sources, trends, determining the ROI of Our marketing campaigns and evaluating and improving Our Service, products, promotion and user experience.

We may share Your personal information with specific third parties in the following situations:

  • With Service Providers: Third-party Service Providers who help Us monitor and understand the use of Our Service.
  • For business transfers: For any merger, sale or transfer of Company assets, investment, or acquisition of all or some of Our business.
  • With Affiliates, including Our parent Company and subsidiaries, joint venture partners, who will be required to honor this Privacy Policy.
  • With business partners: to provide You with specific products, Services or promotions.
  • With other users: When You share Your personal information publicly, via the comment section or other method, it may be viewed by other users.
  • With Your consent: For any specific purpose, only with Your direct consent.

Retention of Your Personal Data

The Company stores Your Personal Data and will continue to retain it for as long as necessary for the purposes aforementioned. We will use Your Personal Data strictly for the purposes mentioned here and to maintain compliance with the local laws (for example, if We are required to retain or share Your data in response to a court order).

The Company also retains Usage Data on its Application for internal analysis and monitoring. This information is typically stored for a limited time and specific purpose, unless it is required to improve the security or functionality of Our Application.

Transfer of Your Personal Data

Your Personal Data is stored, used and processed at the Company’s offices in Egypt and other partner offices or locations globally. This information may be transferred to or stored in Devices or servers located in any other state, province, Country or jurisdiction than Your own.

Your continued use of Our Application reflects Your consent to that transfer.

The Company will implement all the necessary precautions to keep Your data safe and ensure its access or use in accordance with this Privacy Policy, including no transfer to an organization or a Country where the security of Your data may be at risk.

Deletion of Your Personal Data

You have the right to delete or request that We delete Your Personal Data collected by Us or stored in Our servers.

You may use the Service to delete certain personal information about You.

You may update, change, or delete Your information at any time by signing in to Your BusyBees Account, if You have one.

If You’re unable to delete or change specific information, You may contact Us to request assistance in deleting or modifying such information.

Please note that We may not be able to delete certain information, which We are legally required to retain about You.

Disclosure of Your Personal Data

Business Transfer

If the Company is involved in a business deal, merger, acquisition, change of ownership, or asset sale, Your Personal Data may be transferred to other parties. We will inform You via email or phone before Your information is transferred.

Law enforcement

In response to a legal order or request or to maintain compliance, the Company may be required to share Your Personal Data with public authorities, such as a court or a government agency.

Other legal requirements

The Company may reveal Your Personal Data willingly if deemed necessary to:

  • Comply with the law
  • Protect and defend the rights and interests of the Company
  • Prevent or investigate possible misconduct related to the Service
  • Protect the Personal Data or safety of Our Service Users or the public
  • Protect the Company against legal liability

Security of Your Personal Data

We are committed to keeping Your Personal Data secure at all costs. However, We cannot guarantee that Your data will always be 100% safe, especially during third-party access or transfer.

Links to Other Websites

The BusyBees Website or apps may contain links to other Websites that are not owned or controlled by Us. If You choose to click on one such link, You will be directed to that Website. Your use of such a Website will be governed by the Privacy Policy of that particular site. We strongly recommend You read it.

We cannot be held responsible for the information, privacy policies or practices of any other Website, even those linked to Our Service.

Changes to this Privacy Policy

The information provided in this Privacy Policy is subject to change from time to time. We may notify You of any changes via email or phone and will also update the “Last updated” date at the top of this Privacy Policy page.

You are advised to check this page periodically for any updates. Changes to this Privacy Policy are effective from the “Last updated” date mentioned on this page.

Contact Us

If You have any questions about the content or information in this Privacy Policy, You can contact us:

  • By email: info@busybeesgroup.com
  • By using Our Website’s contact us page: https://busybeesgroup.com/egypt/contact-us/
  • By phone number: +20 1111 848 900
  • By visiting or mailing to Our Address: Beverly Hills –Zayed – Phase 1 – Mall 2 – El Shoaraa St.